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Hawa Hawai Aeroplane Restaurant Refund Policy

At Hawa Hawai Aeroplane Restaurant, we strive to provide an extraordinary dining experience that exceeds your expectations. However, we understand that there may be instances where our service or product may not meet your satisfaction. To address such situations, we have established a comprehensive Refund Policy outlined below.
General Policy
1. Scope of Policy

This Refund Policy applies to all reservations, food and beverage purchases, events, and other services provided by Hawa Hawai Aeroplane Restaurant. This policy aims to ensure a fair resolution process for our valued customers.
2. Conditions for Refund

Refunds may be granted under the following circumstances:
• Reservation Cancellations: Refunds are available for reservations canceled within the specified time frame.
• Food and Beverage Dissatisfaction: If you are not satisfied with the quality of the food or beverage, a partial refund or replacement may be provided.
• Service Issues: Partial refunds may be granted in cases of unsatisfactory service or operational errors.
• Special Events: For special events, different terms and conditions may apply. Please refer to the specific event policy for more details.
Reservation Cancellation Policy
1. Standard Reservations

• 7 Days Cancellation: Reservations canceled at least 24 hours before the scheduled time will receive a full refund.
• Same-Day Cancellations: Reservations canceled on the same day of the reservation will be eligible for a 100% refund.
• No-Show: No refunds will be issued for no-show reservations.
2. Group Reservations
• 7 Days Cancellation: Group reservations (6 or more people) canceled at least 48 hours before the scheduled time will receive a full refund.
• Same-Day Cancellations: Group reservations canceled on the same day of the reservation will be eligible for a 100% refund.
• No-Show: No refunds will be issued for no-show group reservations.
Food and Beverage Policy
1. Quality Assurance

We take pride in the quality of our food and beverages. If you are not satisfied with your order, please bring it to the attention of our staff immediately.
2. Refund or Replacement
• Immediate Dissatisfaction: If the food or beverage does not meet your expectations, a replacement will be offered.
• Delayed Dissatisfaction: For issues discovered after leaving the restaurant, please contact us within 24 hours. We will investigate the matter and provide a refund or replacement as appropriate.
Service Issues Policy
1. Reporting Service Issues

If you experience any issues with our service, please report them to the manager on duty at the time of your visit.
2. Refund or Compensation
• Immediate Resolution: We will strive to resolve service issues immediately. If the issue cannot be resolved on-site, a partial or full refund may be issued based on the nature of the problem.
• Post-Visit Resolution: For issues reported after your visit, please contact us within 48 hours. We will review the situation and provide an appropriate refund or compensation.
Special Events Policy
1. Event-Specific Terms

Special events may have unique cancellation and refund policies. Please refer to the event-specific terms and conditions provided at the time of booking.
2. Refund Process
• Event Cancellations by Customer: Refunds for event cancellations by the customer will be processed according to the event-specific policy.
• Event Cancellations by Hawa Hawai: If Hawa Hawai Aeroplane Restaurant cancels an event, a full refund will be provided.
Refund Process
1. Refund Request

To request a refund, please contact our customer service team at [contact email/phone number] or speak to a manager on-site. Provide your reservation details, receipt, and a brief explanation of the issue.
2. Refund Approval
All refund requests are subject to approval by management. We aim to process refund requests within 5-7 business days. Approved refunds will be issued via the original payment method.
3. Exceptions
• Gift Cards: Purchases made with gift cards are non-refundable.
• Third-Party Bookings: Refunds for reservations made through third-party platforms may be subject to their policies and procedures.
Final Provisions
1. Policy Updates

Hawa Hawai Aeroplane Restaurant reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website.
2. Contact Information
For any questions or concerns regarding this Refund Policy, please contact our customer service team at +91-9811883882 , Email at : visit our website at www.
We appreciate your understanding and cooperation. Our goal is to ensure you have a delightful and memorable experience at Hawa Hawai Aeroplane Restaurant.
Thank you for choosing Hawa Hawai Aeroplane Restaurant.
Sincerely, The Management Team Hawa Hawai Aeroplane Restaurant